Shipping policy

We ship orders by United Parcel Service (UPS), with shipping cost calculated at checkout. We make every attempt to keep our shipping costs as low and reliable as possible. Orders are packed and shipped on weekdays in the order that they are received. It may take additional time to ship across country or during high demand times such as around holidays to receive your shipment. Charleston Specialty Foods makes no guarantees for shipment arrival dates and assumes no responsibility for shipping delays from the carrier or weather.

Orders cannot be shipped to PO Boxes via UPS. Orders that list PO Boxes may be cancelled or we may need to contact a recipient to confirm a street address. Additional shipping fees may apply.

Tracking numbers are issued at the time the shipment is created which are sent to the customer via a provided email or SMS text to phone provided. Customers not providing a valid email or a text capable phone number, may not receive shipping confirmation or shipping tracking numbers.  

Shipping costs are non-refundable. Additional fees may be incurred for reshipments, redirects, incorrect addresses and/or package refusals which are the responsibility of the customer. Charleston Specialty Foods may contact the customer to collect these fees. Product return shipping costs are the responsibility of the customer unless authorized by Charleston Specialty Foods which is a case by case basis. Charleston Specialty Foods will issue a "Call Tag" to the customer if the return shipping is authorized.

Customers are responsible for additional fees, taxes and duties if shipping internationally. 

Customers must contact Charleston Specialty Foods within 48 hours of receiving a damaged shipment. order@charlestonspecialtyfoods.com  or by phone 843-744-8991